ICT Officer — Norwegian Refugee Council (NRC)
Location: Borno State, Nigeria | Date posted: September 12, 2025
About NRC
The Norwegian Refugee Council (NRC) is an independent humanitarian NGO focused on protecting and assisting refugees and internally displaced people worldwide. NRC delivers durable solutions and promotes the rights of displaced communities.
Position overview
NRC seeks an ICT Officer to ensure dependable ICT operations, manage network and cloud services, and deliver user support across area and field offices in Borno State.
Key responsibilities
General
- Follow NRC ICT policies and guidelines.
- Provide and maintain ICT hardware and software.
- Implement support tasks and prepare status reports.
- Maintain documentation and recommend service improvements.
Specific
- Configure and secure hardware, accounts and peripherals.
- Set up internet and infrastructure for field offices per NRC standards.
- Manage LAN/WLAN, cloud backups (Microsoft 365), Cisco Meraki and UPS systems.
- Operate helpdesk for user support and monitor ISP performance.
- Apply Windows updates, perform preventive maintenance and report anomalies monthly.
Qualifications
Essential: Experience in ICT support within humanitarian contexts, network/cloud knowledge, ability to work in volatile environments, fluent English.
Desirable: Microsoft 365 & SharePoint skills, ITIL/MCSE/CCNA certifications, knowledge of solar infrastructure, Power Platform, UNIT4 Agresso, Cisco Meraki, Hausa language an asset.
How to apply
Apply online at: ekum.fa.em2.oraclecloud.com